Managing your cloud server

Each cloud server has its own page under Cloud Servers in your account. Beyond SSH access, it gives you several ways to get help from our team while you stay in control of the server.

The server page at a glance

• Server details: hostname, server type, plan, location, operating system, specifications, add-ons and any pre-installed app.
• Access details: public IP, SSH host, username and port, plus the root password behind Reveal (not on Enterprise and Ultimate plans, where our team holds the access).
• Links to a control panel or server URL, when one has been set up for you.
• Notes from YallowHost and billing details: cycle, recurring amount and next due date.

Request a command

The Request a command card on the server page lets you ask our engineers to run something on the server, and it never runs anything on your server by itself. Type the command you would like run and choose Send to our team. The request becomes a support ticket, so an engineer reviews it and follows up with you there. This is useful when you want an expert to carry out a change you are unsure about.

Server management

The Server management card on the server page shows who runs the server. On an empty machine, Choose a plan adds Essential, Advanced, Enterprise or Ultimate: the plan is billed for 12 months on its own invoice, and its year starts when our team has taken the server on. While a plan is active, the card shows its end date, Request a change opens a ticket for our team, and you can cancel the plan at the end of its year. See Managed servers for what each plan includes.

For one-off work, such as fixing a problem or removing malware, the server page also lets you ask for a quote.

Installing an app later

To add a pre-configured application to a running server, open App Store from the account menu, choose the app and the server, and select Request install. Apps list their minimum RAM and disk, and servers that do not meet them cannot be selected. Your request opens a ticket; our team confirms the details, invoices any paid app first and installs it.

Upgrades and changes

To add RAM or storage to an existing server, or to move to a different plan, open a ticket with the server hostname and the change you need. Our team confirms the pricing and any downtime before anything is applied.

Renewals, backups and cancellation

• Renewals follow your monthly or annual cycle. Unpaid renewal invoices can lead to suspension; see Overdue invoices and suspension.
• Backups are your responsibility on an empty machine. Advanced, Enterprise and Ultimate management plans include backups of the server. Either way, keep copies of important data somewhere other than the server itself.
• Cancellation: choose Request cancellation on the server page. Our team reviews the request. Copy off any data you need first, because it is not recoverable once the server is removed.