Server problems, investigated and fixed
A site that stopped answering, a slow server, failing e-mail, SSL, DNS or database errors: tell us what you see. Our team investigates the problem and fixes it, and you receive a quote before any work begins.
Problems we can look at
A website or application is down
Visitors get an error, or nothing at all.
The server is slow or overloaded
Pages load slowly or the load stays high.
E-mail problems
Mail is not sent, not received, or lands in spam.
SSL certificate problems
Browser warnings, expired or missing certificates.
DNS or domain problems
The domain does not point where it should.
Database problems
Connection errors, crashes or damaged tables.
Server does not boot or is unreachable
No SSH, no control panel, no answer.
Something else
Describe it in your request.
From your request to the work
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Tell us what you need
Sign in and fill in the short form for this service. It asks no passwords.
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We review your request
Our team reads it and may ask you questions on your request page.
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You receive a quote
The price, what it covers and the date it is valid until. Nothing is charged until you accept it.
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Accept and pay
Accepting creates an invoice, which you pay from your account.
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We do the work
If the work needs access to your server, you send the details through a secure form after payment. You follow the progress in your account.
Price on request
Every job is different, so we quote each one. Your quote shows the price, what it covers and the date it is valid until. Nothing is charged until you accept it.
What the form asks
- A short summary and a description of the job
- Which server (one with us, or one hosted elsewhere)
- What kind of problem it is and when it started
- Error messages, copied exactly
- Anything that changed recently
- Whether you have a recent backup
- Whether we may restart services
- How urgent it is
- The operating system, control panel and root access
No passwords.
Your access details stay protected
We ask for access only when the work needs it, and only after you accept the quote and pay.
- The request form asks no passwords.
- Access details go through a secure form in your account, never by e-mail.
- They are stored encrypted. Passwords and keys are not shown again once sent, and never appear in an e-mail.
- Only team members with a dedicated permission can open them, and every time they do, it is logged.
- Tip: create a temporary account or password for the job and remove it when the work is done. You can ask us to delete the details after completion.
Request a quote for Server Troubleshooting
Sign in or create an account, then fill in the short form. Nothing is charged until you accept a quote.
Request a quoteCommon questions
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Virus & Malware Removal
We clean an infected website or server.