Terms and Conditions

1. Acceptance of terms

These Terms and Conditions ("Terms") form an agreement between you and YallowHost ("YallowHost", "we", "us", or "our"). By creating an account, ordering, or using any YallowHost service, you agree to these Terms, our Privacy Policy, and any service-specific terms presented at order time. If you do not agree, do not use our services.

2. Eligibility and account responsibility

You must be able to form a legally binding contract to use our services. You are responsible for all activity under your account, for keeping your credentials confidential, and for enabling available security features such as two-factor authentication. Notify us promptly of any unauthorised use of your account.

3. Services covered

These Terms apply to the services we offer, which may include:

• Web hosting and related platform services;
• Domain registration and management;
• Cloud servers and bare metal servers, delivered as empty machines (see Section 10);
• Server management plans (Essential, Advanced, Enterprise and Ultimate), which add the work described in our Managed Services Terms to a cloud or bare metal server;
• Technical services, such as website migrations, and troubleshooting and malware removal priced by quote; and
• SSL certificates, software licences and related add-on services, where offered.

Where a service has its own terms, such as our Managed Services Terms, those terms apply to it together with these Terms. If they conflict, the service's own terms apply to that service.

4. Customer responsibilities

You are responsible for your use of the services and for all content, applications, and data you store, transmit, or process through them. You must use the services lawfully, respect the rights of others, follow these Terms, and not interfere with other customers or the stability and security of our infrastructure.

5. Accurate account and contact information

You agree to provide accurate, current, and complete account, billing, and contact information and to keep it up to date. Inaccurate information may prevent us from delivering services, processing payments, or contacting you about important matters, and may lead to suspension where required.

6. Billing, invoices, payments, renewals, and late payments

Fees are payable in advance. A recurring service is invoiced ahead of each renewal date, and nothing is charged until you pay that invoice; one-time services are charged once. Services are activated or worked on after the applicable invoice is paid. If payment is not received by the due date, we may apply late fees where permitted and suspend or terminate the affected services. Prices can change at any time — we work to keep them among the most affordable. A service you have already bought keeps the price you ordered it at, but domain renewal prices can change. Applicable taxes may be added. Refunds are covered by our Refund Policy; except as it states or as required by law, fees are non-refundable.

7. Cancellations and service changes

You may request cancellation of a service from your account or by support ticket. For recurring services, cancellation stops future renewals, and the service remains available until the end of the period you have paid for; the unused part of that period is not refunded or credited. Within 15 days of the first payment for a newly purchased service you can instead ask for a refund of that payment, except any setup fee, as described in our Refund Policy. We may add, modify, or discontinue features or services, and will provide reasonable notice of material changes where practicable.

8. Domain registration rules

Domain registrations are subject to the rules of the relevant registrar, registry, and ICANN.

• Availability is not guaranteed until a registration is confirmed by the registry;
• You must provide and maintain accurate registrant and contact information;
• Renewals and expirations are your responsibility — failure to renew on time may result in suspension, additional redemption fees, or loss of the domain; and
• Registry and registrar policies, including transfer, dispute, and data-publication rules, apply to your domains.

9. Hosting and server service rules

Hosting and server resources must be used reasonably and in line with any plan limits and fair-use expectations described at order time. We may take proportionate action to protect platform stability and other customers, for example where a service consumes excessive resources or is implicated in abuse. You are responsible for the security and maintenance of the applications and content you deploy.

10. Empty machines and managed servers

The division of responsibility depends on the service you purchase:

• Empty machines. Every cloud server and bare metal server is delivered as an empty machine unless a server management plan is active on it. We provide the hardware, the network and the operating system you chose, and we keep the underlying infrastructure running. You are responsible for setting up, securing, updating, monitoring and backing up everything on the server, including its operating system after delivery, its software, firewall and configuration. When you order a server without a plan, you confirm this at checkout.
• Managed servers. While a server management plan is active on a server, we also carry out the work listed for that plan in our Managed Services Terms, and only that work. Anything the plan does not list stays your responsibility. On Enterprise and Ultimate plans the server is fully managed: our team holds its access details and makes every change to it.
• Other services. For hosting plans and other services, we handle the technical responsibilities described for that service when you order it.

11. Prohibited use

You must not use the services for any unlawful, harmful, or abusive purpose, including:

• sending spam or unsolicited bulk messages;
• phishing, fraud, or impersonation;
• distributing malware or other malicious code;
• hosting or distributing illegal content;
• network abuse, port scanning, or interference with other systems;
• copyright, trademark, or other intellectual-property infringement;
• launching or participating in DDoS or other attack traffic;
• attempting unauthorised access to any system, account, or data; and
• abusing email or server resources in a way that harms others or the platform.

12. Suspension and termination

We may suspend or terminate your access to a service, in whole or in part, if you breach these Terms, fail to pay, create a security or stability risk, or where required by law or a third-party provider. We will use reasonable efforts to notify you, except where immediate action is needed to protect customers, the platform, or the public. You may terminate by cancelling your services as described in Section 7.

13. Backups and data responsibility

You are responsible for maintaining your own current backups of your content and data. Any backup feature we provide is offered as a convenience on a commercially reasonable basis and is not a substitute for your own backups. On a server with an active Advanced, Enterprise or Ultimate management plan, we also back up the server as described in our Managed Services Terms; we still recommend that you keep your own copy of data you cannot afford to lose. We are not responsible for loss of data that you have not independently backed up, except as the Data Protection Compensation Cover in Section 16 provides.

14. Third-party providers

Our services rely on third parties, including infrastructure providers, domain registrars and registries, and payment gateways. Your use of services that depend on them may also be subject to their terms, and their actions or outages may affect availability. We are not responsible for the acts or omissions of third-party providers beyond our reasonable control.

15. Service availability and maintenance

We aim to provide reliable services but do not guarantee uninterrupted or error-free operation. We may perform scheduled or emergency maintenance and will provide notice of planned maintenance where practicable. Any service-level commitments apply only where expressly stated for a specific service.

16. Limitation of liability

To the maximum extent permitted by law, YallowHost is not liable for any indirect, incidental, special, or consequential loss, or for loss of data, profits, revenue, or business, arising from or related to the services. To the maximum extent permitted by law, our total liability for any claim is limited to the amount you paid for the affected service in the period giving rise to the claim.

The only exception is the Data Protection Compensation Cover. It applies only to a server with an active Enterprise or Ultimate server management plan that is configured, managed and accessed solely by YallowHost, and on which every program, script and project was programmed, audited and deployed by an approved vendor. Under it, we pay the documented cost of recovering data lost in a qualifying incident, up to $50,000 (Enterprise) or $100,000 (Ultimate) per customer per incident, only under the conditions and exclusions in our Managed Services Terms. Code uploaded by you, third-party software or scripts, and any unauthorised change to the server void the cover. The cover is a commitment by YallowHost alone, paid from its own funds. It does not apply to any other plan or service, and it does not extend our liability in any other way.

17. Indemnification

You agree to indemnify and hold harmless YallowHost and its personnel and providers from claims, damages, losses, and reasonable expenses arising from your use of the services, your content, or your breach of these Terms or of any law or third-party right.

18. Changes to services or terms

We may update these Terms or our services from time to time. When we make material changes to these Terms, we will update the date on this page and, where appropriate, provide additional notice. Your continued use of the services after an update means you accept the revised Terms.

19. Governing law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of- law principles, and the courts of that jurisdiction will have exclusive jurisdiction over any dispute, except where applicable law provides otherwise.

20. Contact YallowHost

For questions about these Terms, contact us at [email protected], write to us at 30 N. Gould St, Sheridan, WY 82801, United States, or reach our team through our contact page.