Hacked website? We clean it up
Redirects to strange sites, browser warnings, spam from your server, unknown files or a suspended account: tell us what you noticed. Our team cleans the infected website or server, and you receive a quote before any work begins.
Signs we can help with
Visitors are redirected to other sites
Your pages send people somewhere you never linked.
A browser or search engine warns about the site
A warning page appears before your site.
The server sends spam
Mail you did not write goes out from your server.
Unknown files or users appeared
Files, admin accounts or tasks you did not create.
Pages were changed (defaced)
Content on your site was replaced.
The hosting provider suspended the account
Your provider took the site offline over a security problem.
Something else
Describe it in your request.
From your request to the work
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Tell us what you need
Sign in and fill in the short form for this service. It asks no passwords.
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We review your request
Our team reads it and may ask you questions on your request page.
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You receive a quote
The price, what it covers and the date it is valid until. Nothing is charged until you accept it.
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Accept and pay
Accepting creates an invoice, which you pay from your account.
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We do the work
If the work needs access to your server, you send the details through a secure form after payment. You follow the progress in your account.
Price on request
Every job is different, so we quote each one. Your quote shows the price, what it covers and the date it is valid until. Nothing is charged until you accept it.
What the form asks
- A short summary and a description of the job
- Which server (one with us, or one hosted elsewhere)
- Which websites are affected
- What you have noticed
- What runs the website
- Whether you have a backup from before the infection
- How urgent it is
- The operating system, control panel and root access
No passwords.
Your access details stay protected
We ask for access only when the work needs it, and only after you accept the quote and pay.
- The request form asks no passwords.
- Access details go through a secure form in your account, never by e-mail.
- They are stored encrypted. Passwords and keys are not shown again once sent, and never appear in an e-mail.
- Only team members with a dedicated permission can open them, and every time they do, it is logged.
- Tip: create a temporary account or password for the job and remove it when the work is done. You can ask us to delete the details after completion.
Request a quote for Virus & Malware Removal
Sign in or create an account, then fill in the short form. Nothing is charged until you accept a quote.
Request a quoteCommon questions
Also priced by quote
Server Troubleshooting
We investigate a problem on your server and fix it.